Mental Health & Money Advice Service

Debt Adviser


Salary: £22,515 per annum

35 hours a week, will consider job share or part-time options

Funded to December 2020

Lloyds Banking Group (LBG) has selected Mental Health UK as its chosen charity for two years, commencing in January 2017. Mental Health UK brings together four national mental health organisations, established together in the 1970s and who now operate as affiliated bodies in Scotland, England, Wales and Northern Ireland. 

The Mental Health & Money Advice Service will be the first UK-wide service to address mental and financial health together. We aim to stop the spiral of and inequality, financial difficulty and mental health issues by providing factual and tailored information to service users.  Advice will be provided over the telephone and virtually, where appropriate, and advisors will provide ongoing support in regard to debt solutions, and/or welfare benefits. This new service will be UK wide and delivered in Scotland by Support in Mind, Rethink Mental Illness in England, Hafal in Wales, and Mindwise in Northern Ireland. The project is due to launch in October 2017 and the role of Debt Advisor is crucial to the delivery of the service and overall project.

Key Tasks:

To lead the way to a better quality of life for everyone affected by mental illness by:

Advice & Casework 

  • Advising and supporting clients who are experiencing mental health and money problems. Offering support and bespoke tailored advice to the client's support network, this includes, friends, carers, relatives and professionals involved with their care and support.
  • Identifying and dealing appropriately with challenging situations relating to both monetary and mental health related issues.
  • Carry out financial assessments; provide advice on a range of statutory and voluntary debt solutions, including income maximisation. Provide continuing help and support to encourage and empower Support in Mind Scotland’s clients. Help to implement tailored, appropriate options, in relation to debt solutions (Financial Conduct Authority licence pending).
  • Identify accompanying issues relevant to the client’s situation, in particular, the client’s mental health and other relevant factors including housing matters, substance misuse, domestic abuse, and physical health or disability matters. Provide advice and support where appropriate and within advisers’ remit, identify suitable agencies to refer client onto to provide continuing support.
  • Using effective and appropriate referral and signposting mechanisms as agreed with the Service Manager.
  • Ensure case management systems are in place and related policies are adhered to at all times. Client records should be kept up to date and available to all staff in accordance with the Data Protection Act 1998.
  • Working within the parameters of funder requirements and industry standards to ensure the achievement of desired outcomes.

Quality Service Provision

  • Being committed to quality advice provision and taking action to address issues with quality, as per the internal/external audit recommendations as well as developments in good practice and quality framework standards.
  • Delivering advice against agreed output, outcome and satisfaction targets.
  • Ensuring high quality case recording and storage in line with regulatory and best practice guidelines.
  • Making effective use of, and helping to develop resources for internal use, to ensure accurate advice is provided to clients.
  • Ensuring service user feedback is encouraged in the form of compliments, comments and complaints and they are appropriately responded to.

Service Promotion, Networking & Knowledge Sharing 

  • Contributing to the development and promotion of the Mental Health & Money Advice Service.
  • Representing and promoting the Mental Health & Money Advice Service, Support in Mind Scotland and Mental Health UK. Advocate the project at events and link in with relevant agencies in the promotion of the service.
  • Sharing knowledge and best practice with Mental Health & Money Advice Service colleagues in other nations, embracing the opportunity to learn and further Continuing Professional Development.
  • Capturing statistical information and appropriate information, reporting to the Senior Management to ensure quantitative and qualitative data is recorded which can influence our policy work.
  • Identify gaps in both mental health and money advice service provision across the country in partnership with other mental health and money advice agencies.
  • Identifying and promoting mental health, debt and welfare benefit policy initiatives alongside other mental health and money advice agencies.

General Duties

  • Supporting the Service Manager in maintaining appropriate staffing through cooperation of timely leave notice applications and following sickness and other absence protocols.
  • Participate in regular 1-2-1 meetings with Service Manager to discuss any training needs and Continuing Professional Development (CPD).
  • Acting in accordance with Support in Mind Scotland’s policies and procedures around referrals received both internally and externally and in making referrals to external agencies as appropriate.
  • Act in accordance with the provisions of the Data Protection Act 1998, Information Governance Policies and FCA regulations regarding consumer credit.
  • Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974, Following agreed protocol when reporting and recording accidents and incidents.
  • Encourage people to join Support in Mind Scotland as a valued member, donor or activist expected from all staff members and volunteers.
  • To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns.
  • Advisers are expected to keep their skills, knowledge and understanding of mental health, money advice, debt advice and the welfare benefit reform up to date. Participate in seminars and forums within Adviser remit.
  • To be able to operate Microsoft packages and Case Recording Systems, training will be provided.

This list of duties is not exhaustive and serves, only, to highlight the main requirements of the post holder. The Service Manager may stipulate other reasonable adjustments and projects commensurate with the general profile and grade of the post. The job description will be reviewed regularly and may be subject to change.

The closing date for this post is Thursday 3rd of August at 17:00pm

For more information please contact our national office on 0131 662 4359

Please note that CV’s will not be considered for this post

Click the links below to download an application pack

Covering letter.pdf

Job Description and Person Specification.pdf

Conditions of Service.pdf

Application Form.doc

Monitoring Form.doc