Keeping Everyone Safe and Providing Support 

Support in Mind Scotland’s Response to COVID-19 (Coronavirus)

March 2020


This is a very anxious time for all of us as we come to terms with a situation that will impact on every single one of us but that is still clouded by so much uncertainty.  As we watch what is happening around the world it is easy to become very alarmed and afraid – particularly if you already live with, or care for someone who lives with mental illness, anxiety or another mental health issue. 

The Board of Directors and the senior managers of Support in Mind Scotland are taking this very seriously and we have put in place local and national plans to manage the crisis, keeping our staff and the people who use our services safe, whilst protecting and maintaining vital support to those who need it most.

The main principle is that we will follow public health guidance at all times and to make sure that we do this we have created a new national role of Safety Manager who will monitor the guidance daily and assess the impact for us and all the people involved in our organisation.


Scottish Government:

We are taking a national approach so that we co-ordinate our support across the country making sure that no one area is disadvantaged because of local shortages.

We are developing local and national contingency plans to share and delegate decision-making and authority and working through a National Co-ordinating Group so that no one is isolated in their role or left to make important decisions by themselves. This also allows us to manage staff absence or shortages across the country and in the critical roles that are difficult to replace.

We have prepared comprehensive guidance for our staff and will distribute a daily bulletin to them to keep them updated; and we have sent out letters to every one of our service users reassuring them that we will maintain some kind of support – even if it is not face to face – prioritising those who are most vulnerable and most at risk.

This is a difficult and uncertain time, but we are committed to maintaining our support and working together to face the challenges we will all face over the next few months We will keep people updated (both internally and externally) as the situation evolves over the coming weeks/months and will post information on our website and through social media.  If you have any queries please continue to use the email [email protected]; or the phone line:  0131 662 4359, although response times may be affected. 

Take care and keep safe.

Frances Simpson

Chief Executive